Customer Stories

what our customers are saying about our travel counsellors

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2681 days ago

Over the years we have booked several major vacations with Alison, always more than satisfied with her excellent service. She works patiently with us to find the perfect fit of location, accommodation, budget, time frame, etc. She has sent us to so many beautiful places! In the Fall of 2014, however, we needed sudden last-minute travel plans made for funerals and other events in Saskatchewan, Michigan and Oregon. All three were handled quickly and efficiently with her usual attention to detail. She made it all worry-free. Whether at leisure or in a hurry, we've found that it's simply not worth the time or trouble to try to make one's own arrangements. In the long run it's cheaper, more satisfying, and much easier to book with a pro who loves what she does and gives 200% effort to every single client. Thank you Alison!

J & M Levine, St Catharines, Ontario

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2704 days ago

My wife and I have worked with Alison to book our first travel adventure of 2015. She handled every detail efficiently and kept us informed of the status of the plans. We appreciate this kind of caring service and recommend Alison to anyone who wants assurance that the job will be done and on time!! Thanks for your attention. Gary

Gary Denniss, Bracebridge

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2706 days ago

I have never used or had considered needing a travel counsellor. On a recent trip I took to Cuba I needed travel insurance so I decided out of curiosity to give Allison's service a try since we attend the same networking meeting. Not only did I purchase travel insurance from her but the level of service I received was unlike any other I have received. She also contacted my air provider to insure all proper documents were in order and that there would be no unexpected shocks along the way. The trip was wonderful but the bigger surprise was the follow-up service of emails and phone calls to ensure all was well. Without a doubt in considering my next vacation my first call will to be to Alison were I can rest assured all of my vacation needs will be met Dave Staffen

Dave Staffen, Seaforth Ontario

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2713 days ago

Michelle has always provided the best travel experiences to our family. When we took our 1st Caribbean vacation ever, we relied on Michelle to make the right choice based on our needs and she delivered the best family experience we have ever had. Two thumbs up!!

Andrea DiBlasio, Queensville

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2713 days ago

It is always a pleasure to plan a vacation with Michelle. She has a desire to please her client and help give them the best trip possible! Thank you for all your help!

Daniela Hofmann, Richmond Hill

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2825 days ago

Michelle was an amazing aid in helping our family decide on travel for our upcoming winter vacation. We are fairly new to winter travel and can find the choices a little overwhelming, especially when you pack on the craziness and time constraints of everyday life! Michelle made our choice so much easier, and I didn't have to waste time doing all the research I did in the past. We are extremely excited for our trip in February! Thank you Michelle. We can't wait to report back :)

Jeanne Somerville, Orillia, ON

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2826 days ago

Yolanda has always provided great service and great deals for my travel purposes. Yolanda is very reliable, attentive, and acts quickly. I feel very happy and confident to use her services in booking future business and personal trips.

Steve Kagan, Concord, ON

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2841 days ago

We had a great time at the BARCELO Mayan Riviera. The water was amazing. At first i thought there might be a lot of coral from pictures i had seen but i was wrong. The food was really good and the facilities were well maintained. Our first room was a little musty but we were moved closer to the pools which was nice. There were alot of pools to choose from and a long stretch of beach. There were pop up parties near the shopping center that were a blast. Overall it was a great time. MICHELLE was a pleasure to work with. She arranged everything for us and made great suggestions. I wish we had of taken her up on the hotel and parking because it would have been a better deal in the end. Parking can get quite expensive. I would book through her again in a heartbeat. Thanks so much!!! Jenna

Jenna Thornbury, Bowmanville

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2841 days ago

Michelle is simply the best! her knowledge, friendliness, dedication and attention to details has allowed us wonderful vacations and memories of a lifetime; we wouldn't dream of traveling without Michelle's input; as stated, "She's simply the best!" thank you Michelle for all that you do!!

Isabel DiMartino, Scarborough

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2842 days ago

Our trip to Paris and central France was out standing! The travel arrangements that we loosly configured were brought to life by our travel counciler Michelle. She was able to turn our last minute trip into 10 days of worry free, organized, and efficient travel. Thanks to her, our trip was a perfect success!! Thanks again for helping us to create such great memories!!!

Graham Bauckham , Mt Albert

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2919 days ago

Highly recommend to deal with Nevine Youssef. Very detailed oriented, pays great attention to your request and works her best to serve you. Nadine

Nadine Ayoub, Milton

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2919 days ago

Nevine provided excellent service and found our tickets at a great price. Nina

Nina Lowe, Toronto

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2919 days ago

Nevine done a great job for our trip and managed to get us all what we need ,she is capable of understanding the family vacation needs and ensure a smooth booking and entertaining package. Thank you Nevine! We highly recommend her to all family and friends. Samih

Samih Hana, Mississauga

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2982 days ago

We called Stephen, outlined our travel destination and a short profile on our fitness level and interests, and Stephen did the rest. We had a fantastic flawless month in New Zealand. Will I call Stephen again? He will be my first call when we are ready for our next holiday!

Jan Anderson, Woodside, NB

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3009 days ago

We wanted to thank you Stephen for your assistance and advice in planning our trip. You did wonderful work and provided us with a wonderful trip. New Zealand is an unbelievable country, every turn in the road offers something new and wonderful, and every day we'd finish our day with someone saying, "that was a great day"! The people were so kind and welcoming and proud of their country, and didn't mind chatting with Canadians. Thank you again for your great work!

Pat Anderson, Calgary

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3013 days ago

Stephen recently helped me to find the best price and connections for a ticket overseas. He checked for me from several points of departure and gave me multiple options in terms of connection times and price range and he looked up more options when I came back to him with "just one more question" several times. It was a really big help that made it easy to make a decision. He also gives you helpful advice regarding things to consider as you're en route; his experience gives you peace of mind knowing that he's thought through things that you might not have considered. It's been several times now that he's helped me with travel arrangements, I've recommended his service to friends (who in turn have been really pleased with his help and professionalism), and I will always call him back! Thank you, Stephen!

Steven Jansma, Saguenay, Québec

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3021 days ago

Thanks Tracie, you made my hotel booking so easy!

Bonnie Cope, Sarnia

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3063 days ago

Melanie was very professional, helpful and friendly while booking are family vacation. This being our first vacation she really has kept it worry free and took the time to explain everything. She went the extra mile to really keep us happy !!! Thank you Melanie.......

Tina Schnurr, Huntsville ON

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3065 days ago

Sorry about the time in responding but I am now back from another wonderful vacation that Melanie arranged for me. She is a very special lady who takes care of all my expectations to make the holiday so memorable. Always a pleasure doing business with her and how she takes care of all the details and remembers my preferences to make the bookings simple for me. She truly puts her customers first and is always there for anything else you may want. I will never change travel counsellor's will always go thru Melanie. She is wonderful asset to your company and should be appreciated for this. Yours sincerely Diane Maurice-Pomorski

Diane Maurice, Picton, ON

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3070 days ago

I have been travelling for decades and have used many travel agencies and agents. Melanie is the absolute best! She is efficient, amazingly fast, and senstive to the needs of her clients. On top of it all, she is so sweet-natured that dealing with her is like contacting a close friend. She is also always on top of various developments in the tourism industry, which an individual traveller may not always be aware of: these little details can make a huge difference in your travel/holiday experience.

Melva Isherwood, Bracebridge ON

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3078 days ago

Cheri was so lovely to work with. Any concerns we had or have she answers immediately with a phone call or email. Totally recommended!

Anna Rocoski, Oshawa

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3104 days ago

Cheri was a fantastic and great help to schedule my trip! If I wanted changes to my plans she always found alternate ways to meet my demands and responded very promptly so that I didn't have to worry. It's great to have her look into different options without having to stress about finding my own ways. Thank you very much Cheri for all of your Help!!!!

Holly Pawlowski, Guelph

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3112 days ago

I would highly recommend your services to my friends and family. It was very helpful, also a lot easier, to book flights through your company than booking them on your own using the internet web sites. Thank you for exceptional service!

Jeff Medd, Red Cliff, Alberta

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3112 days ago

Sheena was very fast and efficient and gave us the vacation we were dreaming of. I would highly recommend her to anyone for their travel needs. She is an asset to your company and knows all the guidelines regarding travel.

Donna Lukasiewicz, Sarnia, Ontario

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3118 days ago

Had a great experience with Sheena even just over the phone. She found me a great rate for the day I was expecting to leave. I will recommend her to anyone I know looking to travel.

Justin Kurtz, Barrie, Ontario

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3122 days ago

Melanie is always available to answer travel-related questions when we're contemplating a vacation. If she doesn't know the answer to a specific question, she finds out and replies promptly. We have already recommended Melanie to other people and will continue to do so as it's a pleasure working with her!

Joanne Sawyer, Port Sydney, ON

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3122 days ago

Melanie is quick with all requests in getting back to us. She listens to what we want and looks until she finds exactly what we want. She is honest with her feed back with all resorts we choose, good or bad and she has never been wrong. She has great follow up and great customer service skills. I would resend her to anyone that I knew booking a trip. Thank you

Sheila Bowie, Markham, ON

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3122 days ago

Melanie was awesome to deal with. She answered all of my questions with confidence and provided great service. The booking was completed quickly and we received all of our travel documents within 1 day. Melanie knows her stuff. We will definately book all future travel with her and recommend her to all of our friends and family.

Robert Jung, Utterson, ON

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3122 days ago

I love Mel.... She goes out if her way to do everything that is asked of her and more! She feels like a close friend! Great job Mel and I would absolutely recommend her!!

Sandra Petherick, Orillia, ON

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3122 days ago

Melanie has been extremely helpful, courtesy, sensitive to our needs and requirements. She has kept us informed and been persistent to assist us in finding the right vacation with the right accommodations and amenities for the right price.

Nina Chamaillard, Bracebridge, ON

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3125 days ago

Sheena was very attentive and helpful. She has helped make the trip easy.

Beth Elnicki, Bright's Grove, Ontario

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3127 days ago

Sheena is personable and efficient. She went to great lengths to accommodate four busy adults and we changed our plans a few times. I appreciated all her time and trouble. She was able to provide us with good information in a short space of time which saved us money and made booking a vacation much easier and stress free. I will recommend her to my friends.

Edith Villeneuve, Hornepayne, Ontario

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3129 days ago

Ever since I started to deal with Travel Counsellors, and Sheena Murphy, they take what I ask very seriously and do everything possible to make my request a reality. Have dealt with a few travel companies in the past, once they get your money they don't seem to care anymore, that isn't the case with Travel Counsellors. They're there to answer question all the time.

Grant Mansell, Brampton, Ontario

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3134 days ago

I have already recommended Sheena to numerous friends and colleagues. The service I received was exceptional. Sheena went above and beyond my expectation of customer service. Customer Care more like !!!!!

Kendra Lesveque, Lloydminster, AB

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3142 days ago

Very helpful and nice to deal with.

Angela Sorg, Sarnia, Ontario

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3142 days ago

Sheena was very helpful and the price for our trip was definitely a fair one! Also she was very fast to answer any questions we had.

Jesse DiCicco, Hornepayne, Ontario

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3142 days ago

It is very likely that I will recommend Sheena to friends and family!! She found tickets for me to get home for Christmas quickly and for a pretty good price. My mom told me about her and I will be calling for any future travel plans.

Michael Kennedy, Lloydminster, AB

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3182 days ago

I would definitly recommend to others to book a trip through Sheena Murphy. Sheena was very helpful and patient with us when we kept changing our minds until we found the trip for us. She was also very quick to response with ideas and prices. Thank you!

Franklin Boere, Kerwood, Ontario

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3185 days ago

Melanie is fantastic at her job. She knows her market and her client base inside out. She identifies my needs before I remember them, like remembering that I am vegetarian or when I travel with my two small children, to try and seat us as close to the toilets as possible so that I can watch one child as the other goes. She's friendly, so efficient and always on the ball. Melanie is a true credit to your organisation and I wouldn't dream of using anyone else. In fact, I often joke with my mother (who is also a client of Melanie's), if I were to become a travel agent, would you switch to me... She always says no. :) Well done Melanie.

Michelle Maurice, London,UK

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3185 days ago

Paula was extremely helpful and goes above and beyond to help her clients. She is very knowledgeable and does her research and booking in a timely fashion. We would definitely call her again for our next booking.

Catherine Cardoso, Novar

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3188 days ago

Sheena was professional, knowledgeable and friendly. Thanks Sheena for booking our trip!

Julie Jenkins, Sarnia, Ontario

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3198 days ago

I have been dealing with Michelle for a couple of years and have found her to be professional, knowledgeable and extremely good at what she does. She has always provided excellent service and I totally trust her to find us the best deal no matter where and when we decide to travel. I consider Michelle to be part of the family and she always has our best interest in mind - she's also very sociable and fun! I have recommended Michelle to all my family and friends.

Isabel DiMartino, Toronto

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3203 days ago

Cheri was nothing but a treat when booking my flight to Milan! As a first time traveller, I had many simple and tedious questions that Cheri was more than willing to help me solve. She possessed a great deal of enthusiasm for both my work and personal life, seeming more like a friend than a travel agent. She was able to book my flight with a great deal of effectiveness and professionalism. I couldn't imagine booking through any other agent, I plan on using (or even better, partnering) with Cheri for all my future travels and have already referred her to many of my friends. I can't thank Cheri enough for all her help and the great deals she got me on my health insurance and flight. Thank you Cheri.

Stephen Price, Toronto

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3203 days ago

Cheri is great. A pleasure to work with. I would recommend her any time!

Jane Mangat, Brampton

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3204 days ago

Sheena was so understanding of our needs and was very patient with us. This is our first trip ever and we are so pleased that we had someone who was able to help us find the best vacation spot for our family :) Thanks so much! We highly recommend her!

Pamela Moore, Hornepayne

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3210 days ago

Marla was absolutely fantastic. She seemed to be available 24/7 and never batted an eye when I wanted to make changes or flip flopped on my decisions. Marla provided options at varying price points, and was very careful to confirm details before making commitments. I have been a "Do it yourself" vacation guy for my entire adult life, and it was only on this recent booking that I realized just how much time I was sinking into evaluating my options and making a decision. Outsourcing this to a consumate professional like Marla is a much wiser way to go, and I look forward to working with her in the future for my travel arrangements.

Simon Paabor, Toronto

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3226 days ago

Stephen has been fantastic. He's helped me organize a complicated trip and has been truly invaluable - and always in contact with prompt, informative and friendly responses. He also makes a great effort to understand your travel needs and desires.

Suzie Currie, Sackville

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3226 days ago

In any situation Stephen is there for you. He is amazing, and I will never stray far from his services.

Karen McDougall, Sackville

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3234 days ago

I would like to thank Stephen for the great service he provided my university group and I to India for two months. His services allowed our group to be hassle-free! Overall, amazing trip thanks to Stephen Puddle!

Stephanie I'talien, Sackville, NB

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3236 days ago

My husband and I were so happy at the service Karen provided for us for our holiday to Punta Cana. She could not have been more helpful and nothing was a bother to her. We would be pleased to recommend her to anyone and look forward to booking more trips with her in the future.

Annie Docherty, Newcastle

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3237 days ago

I have used Melanie's services at Travel Cousellors serveral times. It sure has been a great experience. No worries about anything, just let her do her job and I only thought about how much fun we were going to have! On a last minute deal this spring Melanie even drove over the tickets to me at Tim Hortons and away we went. Great service or what?!!

John Hughes,

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3238 days ago

Melanie always handles our travel plans professionally. She researches prices and gets back to us promptly. We will always recommend Melanie to our friends.

Barbara Graham, Oshawa, ON

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3240 days ago

I just wanted to thank Melanie again for helping me with the trip last year and I am looking to have her book a trip again for me this year. I was really pleased with her service. I liked how she sent me multiple resorts, with prices and details....as well as her personal reviews or reviews from past clients. Melanie was willing to assist me at any time of day, even late at night. This was very helpful since I work shift work! When I had a minor issue with the trip last year, it was great that she was persisent with the supplier in getting me a rebate for the food voucher which we did not receive. She also booked my seats for me, so I didn't have to do anything!!! It was all done for me. I have referred Melanie to my coworkers and family....I really appreciate all of her help.

Kristie Graham,

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3240 days ago

Stephen, is always courteous and prompt. He allows for changes in plans, understanding that change is a part of travel. He is thorough and covers all the details. I highly recommend him to others.

Daniel Steeves, Sackville, NB

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3240 days ago

Anytime we have called Stephen for any matter whether it is while we are booking a trip or missing our plane he has done everything in his power to help us out and put our minds at ease. I would recommend Stephen to friends, family and colleagues. He is a wonderful travel agent.

Caroline Parsons, Sackville, NB

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3240 days ago

I have been a client of Nevine Yousef for years. All through these years I've received professional care and friendly services. Nevine's move to Travel Counsellors has added unique products and services to her professional and caring, friendly attitude. I would never think of changing my travel counsellor.Thanks Nevine!

Hany Bestaorous, Milton, ON

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3240 days ago

We are very happy with Nevine’s sincere support for our travel needs. Great prices, superior customer service, and timely response. Way to go!

George Siha, Milton, ON

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3240 days ago

Being a newcomer, my first step to Canada was made by Nevine: reservation of tickets, and welcoming me on arrival. Thanks for your kind care, satisfying way in dealing with your customers and dedicated service.

Sameh Meshreqy, Milton, ON

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3243 days ago

It was one of the best experiences booking with Sheena. I was going for open heart surgery so I had lots to think about and a lot on my mind. I was called to be in the hospital in Toronto one week before my surgery and I live in Hornepayne 12 hrs from Toronto. A friend told me to call Sheena, so I did, and she made it happen without me worrying about it. Thank you Sheena!

Norm Berube, Hornepayne, ON

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3244 days ago

We recently booked a trip to Cozumel, Mexico with Karen. We had a limited budget and a narrow time frame but Karen was able to find us a great deal at a very highly rated resort. Karen took the time to understand our needs for our vacation and found us the perfect choice that fit our budget. Thanks for all your help Karen! We are very excited about our vacation.

Bill Hurley, Mississauga, ON

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3245 days ago

We have booked our travel with Laurie for several years now and we are always given the best service. She knows all the "ins and outs' and if she does not have the information she finds out for us right away. We dealt with other people in the past but found that the service Laurie provides is far superior. No question is "silly" - if we have a concern, etc. she will find out and advise us on how to proceed. She is very thorough and takes all information in order to process our booking according to our specific needs. Now that she is part of her own business I can only anticipate the same, and more, personal and professional service from Laurie. We will continue to arrange all of our travel plans through her. Thanks again Laurie!!

Cathy Ley, Torrance, ON

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3245 days ago

What else is there to say? Marla is amazing, professional, quick, effective, friendly, and thorough. She thought of everything! I will work with her again, and certainly recommend her to others.

Janel Bascom, Georgetown, ON

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3245 days ago

Marla was great to deal with. She responded quickly with each request, made sure I understood exactly what all the options were, and made me feel confident about my travel booking.

Joanna Lipfeld, Toronto, ON

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3245 days ago

Customer service was exceptional! Any questions that we had were answered in a short amount of time. Thanks for all the time and effort.

Kristen Large, Aurora, ON

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3245 days ago

Marla was patient and listened to our wants for the trip. It was a great experience working with Marla and I would definitely recommend her to others.

Margaret Theofanis, Richmond Hill, ON

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3246 days ago

Yolanda was nothing short of amazing to deal with! My husband and I knew we wanted to go to Europe for our honeymoon but didn't know where to begin. Yolanda was able to give us many options, all within our budget. Once we decided where we wanted to go she planned our whole trip for us, flights, accommodations, shuttles and tours! This left us stress free so we could truly relax and enjoy ourselves. Her travel experience allowed us to pick her brain for all the must-sees in the countries that we visited. Our accommodations were great, and conveniently near everything we wanted to see and do. Yolanda even checked up on us half-way through our trip to ensure we were enjoying ourselves. Thanks to Yolanda, we had an amazing honeymoon, filled with amazing experiences!

Mandy Hurd, Parry Sound, ON

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3247 days ago

Cheri is very thorough and pleasant...always a pleasure.

Krista Godinho, Cambridge, ON

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3247 days ago

Cheri's ease of communication, availabilty and professionalism impressed me through every step of the booking process for my holiday to St Kitts. I would not hesitate to recommend her to my friends, family and colleagues for business or leisure travel. Thanks again for your excellent service and helpful tips.

Eric Johnston, Kenilworth, ON

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3247 days ago

Stephen is a great agent to deal with....friendly, helpful, patient, knowledgeable, and professiona!l

Susan Wood, Riverview, NB

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3247 days ago

I have enjoyed reading your travel blogs. Keep up the good work. You do a fantastic job!

Barb Crossman, Sackville, NB

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3248 days ago

Yolanda, thank you once again for not only taking such good care of us on our trip to Spain, but for also following up afterward. All of your suggested options and recommendations were awesome! It was a pleasure to work with you. We will definitely look to you for future bookings! Thanks again!

Muj Alibhai, Toronto

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3251 days ago

We are very pleased with Stephen's prompt attention to our needs and unexpected but relevant travel ideas. We would recommend Stephen for his abilities to any of our friends and family in a heartbeat. Last but not least, Stephen is very patient (imagine trying to organise a trip for a family of five individuals with individual needs). We like Stephen very much!

Elizabeth Braid, Sackville, NB

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3252 days ago

We have used Mark's services for many years for cruises worldwide on cruise lines such as Oceania, Celebrity, Royal Caribbean, Azamara, and Voyages to Antiquity, as well as river cruises in Europe and the Far East. With Mark's help we have cruised in the Caribbean, the Mediterranean, the Baltic Sea, around Australia and New Zealand, the French Polynesian islands, and the Indian Ocean. Rivers cruised include the Danube, the Rhine, the Moselle and the Mekong. He REALLY knows the cruise business. We particularly appreciate his prompt responses to any and all questions we may have (whether we contact him after normal business hours, weekends, or whenever!). He will always try to get us the best deal. What we enjoy too, is the fact that serving us over the years he has familiarized himself with our personal preferences, our likes and dislikes, and will do his utmost to accommodate us. Thanks Mark!

Ken and Susan Grace, Innisfil, Ontario

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3252 days ago

Doreen and I would like to thank you for all the help and support you have given us for our cruises and travel arrangements through the last 15 years. Especially the time when we returned from a cruise to Miami to find that our airline had gone bankrupt and we had no way home. A message was waiting for us from you and when contacted, you arranged alternate flights for our way home. For all the little extras that you do for us and especially your recommendations it is so much appreciated. We always know that you will give us your very best personal attention. For that we thank you!

Richard Sicard, Hillsdale, Ontario

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3253 days ago

Mark Sherman has provided his services for me and my family as our only travel agent for 8 years now. Mark has gone over and beyond what I have requested. If I ever had any questions or concerns Mark has gone out of his way to provide me with my answers. What I find exceptional is his customer relations. Mark responds right away to my requests and if he is unable to answer or needs time to research my concerns Mark will even respond and let me know he is looking into it. There is never a day in the week where he has been unavailable for my family and myself. I could even be away on a trip and I have emailed him regarding a concern and he has never failed in helping me out. I can honestly say I would never go to anyone else in regards to our family/personal vacations or adventures. Mark is efficient, reliable, knowledgeable, friendly, extremely helpful. I highly recommend Mark when choosing a travel agent when it comes to your travelling needs!!!

Pat and Maryanne Corrado, Innisfil, ON

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3253 days ago

Add us to the travelers who have dealt with you in the past and have received exemplary service. Our cruise to Hawaii was great, your suggestions on sites to visit were very helpful and we had a wonderful trip to the Polynesian village. Thank you for being so prompt in answering our questions, from the complicated to the mundane. We know we can count on you to organize a flawless vacation.

John Quinlan, Alliston, Ontario

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3255 days ago

I have always found Mark to be extremely helpful. The trips I have taken have always gone smoothly and I have never had to worry about anything as everything is well organized and all materials were in my possession well in advance of departure dates. I would recommend Mark to anyone who is considering booking a vacation.

Donna Dryland, Bracebridge, Ontario

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3258 days ago

Melanie has booked several trips for us and we will continue to use her services for all our future travel plans! The first time we used Melanie’s services we were looking for a last minute getaway to the Caribbean in January. Melanie suggested the Grand Bahia Principe, Punta Cana, DR. It was a great price and we had an awesome time. The next trip I made was to London, England for a training seminar in conjunction with work. Melanie booked my flights, train tickets, hotel and even a one day sightseeing trip in London. It was so well organized for me that it was completely worry-free travelling alone! The following winter six of us went to the Grand Bahia, Akumel in the Mayan Riviera. Melanie handled our bookings expertly and with finesse. Melanie is currently booking our wedding for January 2014. She suggested the Grand Sunset Princess and we are moving forward with this property for our destination wedding! Melanie is going to great lengths to ensure that we have all arrangements in order for our wedding to proceed smoothly. Melanie is very personable, efficient, thorough and a terrifically knowledgeable travel agent that we would (and have!) recommended to all our friends! Thank you so much Melanie for all your advice and assistance in making our travel adventures all the more enjoyable!

Becky Kristoffersen,

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3258 days ago

I would like to thank Sheena for taking the time to deal with my small travel need. Her prompt response and professionalism was greatly appreciated. If her boss monitors these responses, she should get a raise!

Barry Travnicek, Dorchester, Ontario

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3258 days ago

I called Karen a few weeks before a trip I had planned to Scotland. I had inadvertently booked the wrong dates and deserately needed to change them. A friend recommended that I contact Karen. Karen was extremely helpful and quick. She provided me with a number of alternative dates and times and I was able to get away without any worrying. I would highly recommend her. She not only booked everything for me but answered numerous questions I had about the logistics of my trip.

Tracey Ball, Burlington, Ontario

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3261 days ago

I will recommend Cheri Ramberg to everyone I know. She is the best, she does a great job every time, and goes above and beyond for her clients.

Karen Dobson Waldrop, Brampton

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3264 days ago

My family travelled to Greece this summer and we had the pleasure of being Karen's first booked clients. While planning our trip we found Karen to be a huge help - she was easy to reach, fun to work with and she even came to our home to meet with us to discuss logistics. Karen provided us with a lot of information that she researched for us and we were able to plot out our routes and destinations. Our connections were smooth and we enjoyed the first leg of our trip. Unfortunately, we had a medical emergency during our trip but thankfully Karen had the foresight to give us a cell # to reach her and we did without any difficulty. We anticipated cancelling our trip and returning home and while we were travelling to a major city Karen had booked us a hotel room and worked on getting us tickets home. Several phone calls and emails between us and we found a solution that worked for our family and we adjusted our itinerary to work around the medical issue we were faced with. For the balance of the trip, we were in touch with Karen over several emails/calls and each time she was calm, helpful and encouraging. We made it back safely and would not hesitate to recommend Karen to all our friends and family and when we take another trip, we will definitely ask Karen to plan it for us. It gave me peace of mind using a travel agent to book our trip and I don't think we'll go back to booking our own trips ever again.

Gail Vlahopoulos, Marhkam

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3266 days ago

Melanie is the BEST travel counsellor I have ever used, and better than any other travel-related service that I have received. She is knowledgeable, efficient, accessible and very personable. I love the convenience of being able to call, email or text Melanie whenever I need to and she is ALWAYS available. I don't know how she does it! I don't see how you could offer better service anywhere. When you compare dealing with Melanie, with most other travel services, such as tour operators and airlines, she is infinitely superior. I continue to recommend Melanie all the time!

Melva Isherwood, Bracebridge, ON

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3274 days ago

My husband and I recently booked a trip to Punta Cana. I have known Karen for several years and when I heard that she was now a Travel Counsellor I felt confident in her knowledge of the industry so contacted her to assist us with our plans. During the several conversations Karen and I have had she was always very friendly and professional. Through e-mail and telephone interactions I found Karen to be prompt and efficient, and overall she provided exceptionally good service. Karen took the time to determine the various carriers for the resort I was interested in and helped us decide the package which best suited our needs. Additionally, I had vouchers which Karen clarified with the provider making them very easy for us to understand, and use, for our upcoming holiday. Throughout the planning of this trip I always felt that Karen had our best interests at heart and I will be sure to contact her as soon as I'm thinking of travelling again!

J Gane, Oakville

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3295 days ago

I recommend all my friends to Cheri because she takes time to answer questions and is very prompt in returning phone calls. I am confident that when I book a vacation she will take care of everything and even personally deliver my documents. That is what you call good service. Keep up the good work Cheri. I love to travel and having you take care of my travel arrangements makes it all the more easier.

Jennifer Alleyne, Brampton

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3313 days ago

Paula was able to arrange things for our vacation to Cuba with everything exactly as we had requested. She also was able to do it very expediently. I can't imagine booking vacations the way we used to do it when it is so easy and just as cost effective to have her do it for us!

Fraser McFarlane, Huntsville, ON

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3337 days ago

On June 7th my granddaughter (age 10) and I arrived at the St Louis, MO airport to discover that our booked airport hotel was closed because it had been hit by a tornado! (Lost records and no way to contact us.) We were directed to another hotel, where Alison – taking time out of her weekend -- arranged with the staff to honour the other rate and included breakfast. She contacted our families and others, and made sure we were well taken care of. Alison couldn’t have been more helpful. THANK YOU!

Margaret Levine, St Catharines, ON

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3343 days ago

From the very beginning Alison went the extra mile for us. We really felt like she had our best interests at heart, and didn't hesitate to work hard to ensure our needs were met. She was always communicative, right from the time we first had our travel ideas to the time we returned home from our trip. She took the time to take care of details, and we always knew we were in good hands.

Debbie Trefz, St. Catharines, ON

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3344 days ago

Alison was very thorough with her research and planning for our trip. There were no problems with tickets or our accommodations at the destination. We were extremely pleased with the handling of our trip. Everything was as promised. She would be extremely vigilant on the planning of a group that were travelling for a wedding or other group function.

Gary Martyn, St. Catharines, On

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3344 days ago

After many years of planning all family vacations on my own, we decided to use the services of Alison Stilson. I was so impressed with her service and organization of all details! She took care of absolutely everything, right up to the luggage tags. The rates she found for us were competitive and she has saved me many hours of "surfing" for bargains. We highly recommend Alison's travel expertise!

Teresa Rudling, St. Catharines

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3353 days ago

Of all the travel agents I have used for my past 30 or so vacations, I have found Sheena Murphy is by far the most dependable and caring person I have dealt with. I've had a lot of trouble in the past with travel agents. I would never hear back from them after booking my trip, I would have a hard time getting hold of them when I needed a question answered. I haven't come across this problem with Sheena. She should be recognized and rewarded for her outstanding service. She is caring, smart, and always there for her customers. Keep up the excellent work Sheena!

Jack Sargent, Hornepayne, ON

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3355 days ago

I recenltly took my family to Disney and the first person I thought about was Rose. I had used her services in the past on my trip to South Africa. Both times I booked with her she impressed me with her prompt service. She is very knowledgeable and always quick to respond to any inquiries I have. Thank you Rose, you are incredible!

Pro Matante, Queens, New York

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3355 days ago

I took a trip to San Diego with my 10 year old son Anthony and knew from the start that Rose would give me the best value for my money as a single mother travelling with a child. And I was right! She was really awesome throughout the whole booking process, offering me different hotel options to suit my budget but with facilities that my son would also enjoy. The cherry on top was the activities that Rose suggested and booked for us before departure, Anthony had a blast at Sea World and at the Zoo! And we didn’t have to wait in line at any ticket booths, that was really helpful. I would definitely recommend Rose as your personal travel advisor/counsellor, she is professional and makes you feel like you are the only client she is dealing with! You should hear the enthusiasm in her voice when she tells you about what has been confirmed etc. Rose is a true gem! I wont be booking my travel online anymore because I enjoyed Rose’s personalized service.

Angella Johnson, Maryland/Washington DC

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3356 days ago

Sheena was very helpful and she was available at all times to answer my questions. I would definitely recommend her expertise to my friends, family and colleagues.

Laurie MacEachern, Hornepayne, Ontario

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3360 days ago

Yolanda has always gone above and beyond the call of duty to make my travels perfect. She is a gem and I'm glad to have her as my travel agent. She is a star! A real professional who really cares about customer delight.

Carolyn H., Toronto

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3364 days ago

Paula was great! She quickly found us a a great rate for the entire family.

Tara Baumel, St. Lazare, QC

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3364 days ago

Yolanda has been helping our family with our vacations for a few years. As always Yolanda is prompt, professional and full of knowledge. She always manages to save us some money! Thanks again Yolanda.

Darlene Lang, Toronto

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3368 days ago

Great service with reliable connections. Holidays were perfect thanks to you Rose. The flight to Milan was very nice and apartment was clean and big enough for a family of 4! The girls loved it and and want to go back again, especially to Como....it was serene!

Chanda MWIKO, Lusaka

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3380 days ago

One word - amazing! Michelle was so helpful and made planning our vacation simple and stress free! She looked after absolutely everything for us and we couldn't be happier with both the service and the wealth of knowledge she provided us with. I would absolutely recommend Michelle to anyone who needs help planning their perfect vacation!

Laurel Ketola, Beaverton

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3385 days ago

Paula is pleasant, professional and efficient. I have recommended her to my friends and family and they feel the same way. I would not hesitate to recommend Paula as an excellent Travel Counsellor.

Diane Boyd, Bracebride, ON

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3385 days ago

I was so impressed with Paula, she is very efficient. I will recommend her to family and friends. Thanks Paula.

Terry Kearns, Waterloo, ON

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3386 days ago

I am so grateful that I met Melanie at a Wedding Show last winter. I could not have organized my destination wedding without her help. Melanie is extremely organized, attentive and hard-working. She was very respectful of every person’s individual needs in our group and assisted everyone with care and courtesy. Thank you Melanie for helping me make my dream day come true! Words cannot describe how much you helped me during this special time in my life! Thank you SO much for everything. PS. We're thinking Negril next year :)

Tasha Kupi , Huntsville, ON

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3386 days ago

Since Melanie joined Travel Counsellors, I have booked several holidays with her. The experience is so positive that I can't wait to start preparing for the next trip. I look forward to emailing or calling Melanie with my latest plans or ideas. She is not just a highly competent professional, but she is also supportive and enthusiastic about helping me to realise my travel plans. Dealing with her is akin to calling a friend, but better. Melanie has consistently amazed me with finding the best prices and thinking about the extra details that I may have overlooked, because she knows the travel industry so well. I've done a fair amount of travelling in my life, and I've never had service like this. I'm already planning for next fall and winter!

Melva Isherwood, Bracebridge

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3394 days ago

Working with Travel Counsellors was a pleasure! I am a particular traveler and Travel Counsellors were able to meet all of my requests and provide me with excellent options. I would recommend this group to any traveler, both experienced or new to the world of travel. Thanks Stephen!

Tyler Goodwin, Sackville, New Brunswick

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3404 days ago

I would recommend Marla to anyone. After working with her for the first time on a trip I took with a friend, I can now say she will be my go-to agent for vacation planning. We were challenging clients and Marla was up to it. She was responsive, diligent, patient and professional. All arrangements were great; hotels excellent. She genuinely cared about making us happy. And we're very happy.

Sharilyn Niehaus, New York / Toronto

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3405 days ago

Stephen has demonstrated himself to be thorough, professional and reliable. I have used him multiple times myself and have recommended him to others. Stephen consistently goes "above and beyond" to ensure that every detail has been covered off and that I feel confident in my knowledge of the booking.

Adam Christie, Sackville, NB

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3405 days ago

Stephen got back to me within a few hours with a great itinerary and awesome rates, when I had some complicated travel plans. He's a pleasure to work with and always very responsive :)

Sally Ng, Fredericton

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3406 days ago

Paula is prompt, courteous and reliable.

Margaret Chard McLaughlin, Bracebridge

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3415 days ago

Marla was amazing. I was in charge of booking a bachelorette for 10 GIRLS and had to keep going back and forth for different quotes from her and she was always so pleasant and fast to get back to me. She ended up finding us the perfect flight for a great price. We will forever be grateful, for this will be a trip to remember! Thank you Marla and I will highly recommend you to my family/friends.

Dhakshi Balakumar, Toronto

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3421 days ago

I would highly recommend Sheena. I feel like she works around the clock! She stayed in quick contact with me through the whole planning process!

Vanessa Walton, Hornepayne, Ontario

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3437 days ago

What a fantastic job Sheena has done for our group! I work for the Multiple Sclerosis Society of Canada and we have two trips that Sheena has been booking for our group. One has taken place in New Orleans in February and the other is coming up in Miami in April. Sheena has been booking the flights for both of the groups which has been no simple task as travelers are coming from across Canada. Sheena has gone above and beyond for our group to ensure they got the best possible travel times as well as making it economical for the MS Society. I find people are quick to complain yet not so quick to compliment great work and Sheena’s great work deserves a bit of praise!

Lori Anne McNulty, London, ON

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3437 days ago

Paula has been so helpful as I have never been on a cruise before. I appreciate all of her help.

Viola Holden, Alliston

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3450 days ago

Melanie Parsons is an amazing travel agent. She not only remembers your travel expectations but makes them happen. From the time you receive your tickets you know your vacation will truly be a memorable one. Thank-you again for a wonderful holiday.

Diane Pomorski, Picton

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3454 days ago

Paula is fantastic! She was so thorough researching and advising me on the many cruise departure and destination options. I am really excited about my first Caribbean cruise.

Eyan Wheatley, Bracebridge

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3454 days ago

Sheena handled our booking very professionally. Great at answering all our questions. I will be happy to recommend Sheena Murphy to all my family, friends and co workers.

Janet Desrochers, Sudbury, Ontario

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3454 days ago

We are very pleased with Sheena's service provided to us. We would book again with her for all our vacations. She does a fantastic job and is very efficient. Thanks Sheena.

Bonnie Moylan, Hornepayne, Ontario

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3456 days ago

I had contacted Sheena, basically at the last minute, and she worked diligently to find a vacation that fit my needs with budget, dates and location. She had me ready to go within 12 hours. I found her to be very diligent and accommodating. A pleasure to work with and I would definitely utilize her services again as well as recommend her to friends.

Marlene Suddes, Aurora

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3456 days ago

I appreciated the quick turnaround, telephone or email response and many options to choose from without being overwhelmed. I would definitely use Paula Bildson in the future and recommend her to my friends and family.

Robyn Specht Kilroy, Bracebridge

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3456 days ago

This was our first time booking a trip with a Travel Counsellors agent: Marla Steinberg. I must say we were very impressed with the enthusiastic and professional level of customer service we received from her. Marla is an absolute pleasure to deal with, she is extremely knowledgeable and is very dedicated to her clients. Our e-tickets were emailed within one hour of our booking! She is amazing!

Julia Amini, Richmond Hill

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3456 days ago

Having only known Paula for a short time I had every faith that our needs would be met. She approaches her clients with utmost care and concern while presenting a professional image. Paula is well versed in the travel industry putting you immediately at ease. I would definitely recommend Paula to anyone looking for a weekend getaway or a "trip of a lifetime" to handle your needs without hesitation.

Robin Kilroy, Bracebridge, Ontario

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3460 days ago

Thank you very much for a worry free vacation. All went extremly well. My parents needs were well taken care of.

Don Paquette, Azilda

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3461 days ago

The purpose of this writing is to commend the outstanding quality of customer service provided by Travel Counsellors, and Michelle Sciarra in particular. It was a cold and snowy day at Pearson airport in Toronto when we were to board our plane and get to warmer Las Vegas. We ended up being delayed to the point of a final cancelation after a 19 hour wait in our terminal. By the time we were informed of the final cancellation, hundreds of flights were canceled prior and hotels in the area were basically nonexistent. Thankfully, Michelle was monitoring our situation and had both a hotel in the area, and bookings for a flight out the next day. A real relief as we thought our trip was ruined. Thanks again Michelle, we will definitely always use your service in the future as we travel fairly frequently!

Martin Corkill, Toronto

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3461 days ago

Service was absolutely excellent...I will be going to Sheena for all of my travel needs.

Karson Mackie, Hornepayne, Ontario

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3463 days ago

Great service received from Michelle Sciarra for my Cambodia travel. I would not hesitate to work with Michelle again and to recommend her to others.

Debra Betty, Sudbury

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3469 days ago

Great advice and a great rate on Florida vacation - I would absolutely recommend Sheena to anyone looking for travel assistance! I plan to contact her again for an upcoming trip in November as well - thank you!!

Sheila Grieve, Sarnia, Ontario

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3470 days ago

Sheena has been a great help to us planning our Hawaiian cruise. She is quick at responding to any questions we may have. We will most definitely use Sheena again!

David & Carol Lee, Sarnia, Ontario

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3470 days ago

We received great customer service from Sheena. She was very helpful and pleasant. We will use her services again and will recommend her to our family and friends.

David & Anne Cox, Tillsonburg, Ontario

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3470 days ago

Sheena is very prompt and on top of everything. She has a great personality and is easy to talk to. We will definitely call her again.

Scott & Jill Mezzatesta, Sarnia, Ontario

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3499 days ago

Paula was very professional and most helpful. She really goes the extra mile!

Beverley McFarlane, Huntsville

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3504 days ago

We can only say the best about the service we received from Alison. Not only is she very friendly and pleasant to deal with, she also took our Last Minute request to book a Caribbean cruise or resort for 4 adults with humour and patience. We booked a perfect vacation to Honduras and her professionalism showed throughout the whole preparation and even "After Care" process! We highly recommend Alison.

Cristina Heinrichs, St. Catharines, ON

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3507 days ago

Melanie was very willing to keep me updated regarding pricing prior to us booking our trip. When later contacted with questions she promptly got back to us with answers. Melanie booked our trip "on a moment's notice" and also emailed the resort regarding some special requests; this made it a lot less stressful for us! I've already recommended Melanie to others and will continue to do so.

Joanne Sawyer, Port Sydney

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3507 days ago

We find Melanie very helpful. She has given good suggestions, is very approachable and she responds quickly when we have any questions. She listens carefully to our travel thoughts and finds us a selection of good deals. Melanie is also a really enjoyable and friendly person to deal with. We have recommended her to many friends.

David and Donna Hillyard, Gravenhurst

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3531 days ago

We had booked our vacation last winter with Melanie and were very satisfied with the service she provided us, such as any questions we had about the resort we were staying at, email updates and so on. These are some of the reasons we just booked our winter vacation for March through Melanie again, and probably will keep doing so for any of our other vacation needs. Would definitely recommend Melanie to friends and family.

Brenda Stewart, Oshawa

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3537 days ago

Sheena was great! She worked so hard to find the best deals for me. I would definitely recommend her.

Adam Andrusiak, Calgary, Alberta

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3537 days ago

Before I had talked with Sheena I had contacted another travel agent. It took this agent over a month to get back to me and when she did she said she had left messages on my phone and emails. However I did not give her my email and there were no messages on my phone. The best part of this is when I had talked with Sheena she was one day away from going to Scotland yet she managed to contact me hours before she left with some information and promptly had a price for me the day after she got back. Dealing with Sheena was very easy, friendly and professional. Even before this survey came I had already told people how efficient Sheena is. I am positive I will be telling more about her. To finish the opening story, the previous agent finally did get back to me with a price........exactly one week after booking with Sheena.

Dave Pellegrini, Sarnia, Ontario

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3541 days ago

Thank you Sheena for helping us sort through travel complications that unexpectedly arose! You were calm, composed and took charge of the situation. We knew we were in great hands and thanks to you, things turned out even better than expected! YOU ARE THE BEST!

Dagmara Younan, London, Ontario

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3541 days ago

Sheena has booked two trips for us, we refer her any chance we get! We just referred for a group so hopefully she gets some great bookings!

Amanda Drury, Hornepayne, Ontario

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3560 days ago

Paula was very friendly, professional & efficient. I wouldn't hesitate to use her again.

Diane Boyd, Bracebridge

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3561 days ago

Marla was a wonderful counsellor. She took the time to listen to what I was looking for and found us the perfect place that would allow my family, and my parents to have a great time! She gave me different options and let me take my time to see which one I was interested in. I will always book all my trips with Marla and for sure recommend her to my family and friends!

Sonia Vico, Richmond Hill

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3562 days ago

Travel Counsellor Melanie Parsons is the best travel agent with whom I have dealt. She knows the industry so well, that she is able to find travel options that I wouldn't have known about or considered, not to mention the best available pricing. She responds to email and telephone calls immediately, and if she doesn't have an answer on the spot, she will get it - and fast! Melanie is a first-rate professional, but she also feels like a friend!

Melva Isherwood, Bracebridge

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3562 days ago

Marla's knowledge and attention to details made booking our trip a breeze!

C Santino, Richmond Hill

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3568 days ago

I had become a jaded traveller, but Stephen has brought the fun back! His own passion for travel, extensive knowledge and experience, and ability to find creative alternatives makes all the difference. On a recent trip to Las Vegas, not only was the price amazing, but Stephen went out of his way to ensure my room was on the hotel level I wanted. An absolute joy to work with! Highly recommended!

Alison Hart, Sackville, NB

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3570 days ago

Marla went above and beyond in her personal service when we booked our vacation with her. We have never been on a cruise before and Marla answered all our many questions efficiently and without hesitation. She is very knowledgeable and professional, as well as always pleasant. I felt like she was really working to make us happy. I have already recommended her service to our family and friends!

Helen Vico, Richmond Hill

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3574 days ago

Stephen was a life-saver for me. I had to find affordable but commutable accommodation in a very expensive and complex city, and Stephen was able to find exactly what I needed and arranged booking. He was very thorough and made the process easy for me. I will definitely use him again.

Elizabeth Wells, Sackville, NB

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3586 days ago

Stephen has been excellent to work with. He has been quick to respond and very helpful. We have been to Paris before, but he got us a great hotel for an awesome price. He kept us informed and saved us lots of money. I have recommended him to friends and they have booked with him and they feel the same. He definitely gives you 5* service. I will never book with another agent.

Renee LeBlanc, Moncton

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3588 days ago

Stephen worked brilliantly with me in designing a 6 week walking trip to the UK. He was patiently kind as we worked through the unorthodox ideas I had in mind. The flights, train schedules, self-catering units, B & B's, small hotels in several cities and two walking expeditions were all fine. I appreciated the detailed itinerary as it made my travel easy. I would highly recommend Stephen's services.

Lillian Mott, Sac

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3588 days ago

Marla Steinberg is a very caring travel agent. This cruise is our first booking with her and we will continue to book with her from now on. We have never received such excellent work from a travel agent before. She is efficient, prompt and courteous. She worked hard to get us the best cruise for the price we wanted to spend. We are definitely recommending her to all our relatives and friends.

Sheldon & Hanna Manilla, Toronto

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3589 days ago

Stephen has been amazing with getting our trip organized! A round-the-world trip is an overwhelming experience to organize and Stephen has taken it on and given us choices and offered so many experiences for us to look at and choose from. We would recommend Stephen to other travellers in a heartbeat! We will use his services again!

Joanne Koot, Dorchester Cape

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3589 days ago

I've taken a number of trips, but I've never met an agent as helpful as Stephen. He saved me a lot of money by choosing the best flights and also saved me a lot of time in finding the best connections between destinations. It's as if he's a guardian angel watching over you from afar. From this point on, Stephen will be my right-hand travel agent; I recommend him without hesitation.

Murielle Coulombe, Ville de Saguenay ( La Baie)

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3590 days ago

Having a travel agent who is easy to get in touch with is awesome! No delays on the phone or online and none of the music playing in your ear and voice recording saying how important your call is. Yeah I’ve heard it all before. I will be giving all my business and my friends’ business to SHEENA MURPHY. EXCELLENT JOB! THANK YOU.

Jack Sargent, Hornepayne, Ontario

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3590 days ago

Sheena was very helpful. She got back to me right away and I never had to worry about a thing. I would certainly recommend her to anyone.

Kristen Boskill, Ottawa,Ontario & Ireland

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3590 days ago

Sheena was amazing :) She helped us get the trip we were looking for at a great price ...I asked about a thousand questions and she answered them all! I would 100% recommend her to anyone looking for an agent :)

Jennifer Felix, Hornepayne, Ontario

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3593 days ago

Stephen is very helpful and always goes the extra mile in helping me with my travel plans, especially in suggesting options I may not have thought of, and in providing helpful details such as airport information or where to pick up a shuttle. Not only would I recommend his services to others, I have done so, and I keep going back for his positive attitude and professionalism. *Exceptional*service!

Steven Jansma, La Baie, Québec

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3594 days ago

I recently had a family emergency--the dreaded 4am phone call. I immediately tried to book a flight online and was greeted with the information that all flights were sold out (unless I wanted to take about several flights and 12+ hours to do what should be a 2-hour direct flight). I phoned Stephen at 8am, explained the situation, and by 8:30am I was booked on the direct, "sold out" flight.

Leah Huff, Sackville, NB

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3596 days ago

Stephen is a godsend for arranging travel. A call or email and your stress is gone - the ticket and details are all taken care of and forwarded promptly. I highly recommend leaving your travel booking in Stephen's more than capable hands.

Judee Wellband, Sackville

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3598 days ago

My experience of Alison as a travel agent is this: she's reliable; she's efficient; she's knowledgeable; she patiently answers my questions big and small (even the stupid ones); and she keeps searching and offering suggestions until we settle on something that fits what I want or need, at a price that's right. What more could I ask? Thanks Alison! Highly recommended.

Margaret Levine, St Catharines, Ontario

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3599 days ago

Stephen has been a wonderful help! I have travelled around the world twice and have spent about 30 months in all, travelling on 6 of the 7 continents. What I am now asking myself is why did I do it all without help when there are people like Stephen available? He has kept us informed and has saved us money and has found deals we could never find. I have recommended him to other people as well.

Helene Robb, Sackville

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3599 days ago

Mostly I used to work out my own travel. Then I discovered Alison Stilson, who did a more complicated trip for me. That did it. Her work was so fast, so complete, and so accurate that she's done all my travel since. She'll make relevant suggestions, always to the point, so your trip winds up better than originally planned. Stick with Alison. She definitely knows her job.

Josh Levine, St. Catharines

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3599 days ago

Stephen was very quick and very helpful, giving me options and great prices when I needed to book my ticket. I felt safe and comfortable using him as my travel counsellor and got great results!

Rena Thomas, Sackville, NB

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3600 days ago

The great job Alison does always impresses me with her consideration of all points needed to provide the best service possible. She looks at the price point, convenience, and comfort for her clients travel arrangements. I trust her and know I do not need to spend hours trying to find a better deal. I wish her well in building her independent career.

Norma de Meel, St. Davids

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3600 days ago

Without Stephen, I don't think this trip would be happening! 40 days in Australia and New Zealand - Stephen has been extraordinarily helpful and patient (dealing with a couple and friend in two countries) and has coordinated it all with great ease. He is a careful listener - one mention of a detail and he has it! He's helped maximize travel points and with his experience got the best deals going. Thank you Stephen!

Beth McLaughlin, Moncton

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3600 days ago

Stephen did a great job in organizing a trip to Fiji, Australia and New Zealand. We are three friends travelling from different locations within Canada and the US and Stephen provided us with the best service we could ask for. He made several good recommendations on flights and accommodations at a very reasonable price. I would highly recommend Stephen to anyone planning a trip, we would use him again.

Lorraine Dube, Naples Fl

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3661 days ago

We wanted to find flights back to England for a visit with family and there were no direct flights from Winnipeg. We spent hours trawling the internet trying to find the best routes and prices. After a short chat with Sue detailing our requirements she was able to find us the best priced flights in a couple of minutes. Easy to work with, friendly and puts your expectations as top priority.

David Caldwell, Steinbach

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3679 days ago

Sheena did a great job of handling our travel needs, not only did she find us a great deal on a 5* resort, she inquired about our interests when we travel and came up with numerous activities for us while we were away. Sheena also booked our travel arrangements to and from the airport including a great recommendation on our Park and Fly. We gave her our budget and dates and she handled the rest.

Nicholas Dyck, Sarnia

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3695 days ago

I would like to thank April Propp from Travel Counsellors for the wonderful trip she recently planned for me and my family to Victoria BC. Everything was arranged to perfection and we had to ask for nothing when we arrived. The play pen and high chair were in the hotel room waiting for us. She found us a hotel downtown with a suite and even used my Aeroplan points for the flights. On our return the service only got better, our flight to Calgary from Victoria was cancelled and we were rebooked with an overnight in Vancouver. One phone call to April she took care of canceling my hotel in Calgary booking me a new hotel in Vancouver with play pen waiting in the room again. I would highly recommend using April for your next trip. Sincerely, Jason Pingert

Jason Pingert, Saskatoon, SK

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3701 days ago

I highly recommend Stephen Puddle as a travel counsellor. My sister passed away recently in South Carolina and I had to travel to the U.S. on the moment's notice. Stephen was so compassionate and thorough in arranging all my travel needs. I know he took great care to arrange the best connections for me at the most economical rates. The next time I travel I'll be depending on Stephen again!

Sue Rose, Sackville, NB

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3702 days ago

I have had the pleasure of working with Michelle for both corporate travel and personal travel for many years and have always been extremely happy. She has always been very knowledgeable and quick to follow up with any and all inquires we have had. Always very friendly and pleasant to deal with. I would certainly recommend her to anyone looking for a travel consultant.

Pina Sciarra, Markham

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3709 days ago

I first worked with Michelle about three years ago and am delighted to call her my travel agent of choice! She is extremely friendly and asks the right questions to really understand what you are looking for. Also, as one mother to another I know that she understands my personal circumstances and makes a very sincere effort to make things work for my family of 5! I highly recommend her!

Rita Russell, Markham

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3719 days ago

Sheena Murphy has been an incredible help to me in organizing my travels. From achieving cutthroat prices to arranging my travel insurance, Sheena has been prompt, professional and a joy to work with. I would recommend her at the drop of a hat.

Joshua Nadeau, Richmond, ON

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3726 days ago

I have known Sheena for 6 years. She was my Mary Kay consultant. She always conducted herself in a very professional manner, made herself readily available, was knowledgable about the product, always processed my order quickly, and tried to get me the most product for my money. I have the utmost confidence that I will be equally satisfied having her handle my travel arrangements.

Charity Murphy, Corunna

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3726 days ago

I've known Sheena for around 10 years now. She is a very hard worker and aims to please. I know her customers come first and she will do whatever she can to provide the best service. Sheena is very trust worthy and would never let you down.

Tracy Dawson, Sarnia, Ontario

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3727 days ago

Sheena Murphy is a consumate professional. She has the know-how and skills to get results. Our most recent experience with Sheena went above and beyond a simple business transaction. My son became ill in India and needed to come home. Sheena completed the transactions in a timely manner and garnered for us a spectacular return flight rate. I highly recommend Sheena for all your travel needs.

Tracey McAskill, Richmond

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3728 days ago

Sheena was able to help me with my travel needs with a smile and positive attitude even though I contacted her after hours. She solved my travel issues and found me great rates on my preferred dates shortly after I contacted her. I will definitely be contacting her next time I plan on travelling. Efficient, friendly, effective!

Joanna Kouniakis-Hall, London

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3733 days ago

If travel counsellors were super heroes, Stephen Puddle would be Spiderman. We've booked a few vacations with Stephen and his attention to detail and speedy responses have been 5*. He is very resourceful and informative in his recommendations and is pleasant to correspond with. Thanks so much, Stephen!

Dallas Thomas, Burlington, ON

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3734 days ago

So far so good! Stephen is terrific! He has really gone the distance for us in checking for the very best flights we can take for our fall 2012 trip to Spain. That was a tricky job as we are making the trip with my sister who lives in a different province and who wants to travel with us. We live in a small town and believe me, it was no easy matter to make our request to travel together

Janet Hammock, Sackville NB Canada

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3750 days ago

I highly recommend using Stephen Puddle to plan your trip to Europe! We contacted him on short notice and he was able to accommodate us immediately. He organized our itinerary ... everything from being picked up at the airport, hotels, tickets for events and transportation within Italy..at no extra cost than if I booked it myself! I will never organize a trip on my own again I will use Stephen!

Ann Morrissy, Miramichi

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3750 days ago

We appreciated the work and effort Mark put in to booking our first cruise. We both had the most wonderful time and the cruise far exceeded our expectations. Mark took away all the worry and stress by looking after all the details of our trip and always kept us up-to-date. We’ve now booked our second cruise and once again Mark has managed to look after all the necessary arrangements in a very professional and cordial manner. There is no one else we would rather deal with and will continue to contact him when we plan another cruise/trip. It goes without saying that I have and will continue to recommend you to our friends and families. Thanks again Mrs Pat & Mr Ken Connell Annapolis Royal, N.S.

Pat & Ken Connell, Annapolis Royal, NS

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3750 days ago

Mark has organized and booked several types of trips for us over the last few years. From simple flights to the United States and Latin America, to a large group cruise out of Florida that included people arriving for the cruise from Ontario, Alberta, Nova Scotia, Minnesota and Florida itself, to an Alaskan cruise out of Vancouver with people arriving from Alberta, Ontario, and Nova Scotia, Mark is always on top of everyone’s needs and coordinating hotels, cruises, flights, and even train rides. Mark has also arranged a California trip and a Florida cruise for my daughter and her 4 young children. Both of these trips were complicated by the age of the youngest child, but Mark found trips that allowed her to participate (she was under 1 year and just over a year at the time of the trips). For the California trip he arranged flights so that she could meet up with her mother-in-law enroute from Vancouver. I used to take care of my travel needs by doing my own internet searches, but Mark takes that headache off my plate. If I do a little pre-search and find something that looks interesting, I can send the information to Mark and the rest is taken care of. I would definitely recommend Mark’s services to anyone who wants to travel without any worry about arranging the travel for themselves! Ms. Nancy Cowle Edmonton, Alberta

Nancy Cowle, Edmonton, AB

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3751 days ago

Stephen was great in arranging flights for myself and two grandchildren. It was fairly complicated and required a stop along the way to drop my grandchildren at their father's home in Calgary before I headed on to Vancouver. After quite a lot of work Stephen provided a very workable flight schedule that allowed the children to be there without a layover and a minimal delay before I continued on.

Doug Ellis, Charlottetown

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3805 days ago

As beginner travellers, we where very unsure of how to book, what to book, where to book, etc. but Michelle made all our decisions easy and simple. She was always very patient with even our "silly" questions. With Michelle's personal travel experiences she was able to recommend points of interest and travel tips and ideas that made our trip that much more enjoyable. She made our holiday such a great success we will book with her for all out travel needs. We have even recommended her to all our friends and family.

Jennifer Hancock, Woodville, ON

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3818 days ago

THANK YOU! I just booked a family vacation to Cuba with one of your Travel Counsellors, Melanie Parsons and I wanted to pass on my thanks for her superb service. Melanie went above and beyond to get us booked for a great price at a great resort, with all of our "wishes" being filled. Thank you and I cannot wait to recommend her services and Travel Counsellors to everyone I know!

Michelle Moseley, Bracebridge

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3825 days ago

Michelle is amazing! She provided exceptional service, was easy to communicate with, and made the extra effort to make sure everything was taken care of. She made the whole process stress and worry free, thank-you!

Grace Williamson, Kendal, ON

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3826 days ago

We have used Michelle's services for a few of our travel needs and she is always very friendly and pleasant to deal with. Michelle is also very knowledgeable and has always been quick to respond to any inquiries we may have. Her extensive personal travels allow her to offer suggestions to make your holiday better. We would certainly recommend her to anyone looking for a travel consultant.

Jill Innes, Brooklyn

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3864 days ago

Yolanda helped my husband and I plan our dream honeymoon to South Africa. We were very overwhelmed when we attempted to do this ourselves. Yolanda provided us with a lot of great ideas and helpful facts. We loved South Africa and we had an unforgetable time. Can't wait to go back! Yolanda

Yolanda Gampp, Toronto

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3866 days ago

I always enjoyed Melanie as a travel agent, as well as appreciated her uniquely friendly and efficient service. She literally saved our trip from going down the proverbial tubes, when I was missing flight documents, (hours from home) but was able to get her on the phone, late into the evening! She immediately faxed them to our hotel in Toronto. Bottom Line: You're the BEST, Melanie!

Melva Isherwood, Bracebridge

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3868 days ago

We booked our trip through April this Christmas. She was very pleasant to deal with, and was prompt getting back to us with our quotes. It was a good experience and we would recommend her for your vacation needs.

J Harris, Saskatoon

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3883 days ago

Mark has booked me many times to Mexico, Europe and Hawaii and he never disapoints. I tell Mark the type of holiday I want and he always comes up with an amazing trip. I feel much more confident booking with a knowledgeable professional than on my own and it's comforting to know that if anything goes wrong Mark will be there to make it right. I will continue to use him for all my future holidays!

Tania Tiller, Newmarket

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3884 days ago

I think that is everything that we discussed and that I'm ready to go! I'm soooooo excited to just get relaxing! Thanks for all of your help and for all the work that you put into the trip for me. You've been wonderful!

Carolyn Prebble, Saint John

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3884 days ago

Merry Christmas to the best travel adviser ever, Helena Millar. You guys have helped me travel from one end of the continent to the other in 2011. Wonder what 2012 will bring? See you very soon.

Sherri Colwell-McCavour, Lorneville - NB

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3920 days ago

This lovely young lady is a traveller's dream. She is always on top of things, makes sure your reservations and documents are correct, and goes the extra mile to keep her clients happy. She has a professional approach, but friendly and familiar. She's like one of the family. A dedicated professional who can only impress you with the quality of service she provides. She's the best!!!

Duncan Craig, Gravenhurst

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3938 days ago

It was such a pleasure to have Stephen help us book a trip. He went above and beyond what I have ever seen of a travel agent. Would highly recommend him to anybody,

Caroline Parsons, Sackville

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3939 days ago

I went to Stephen to book a trip to South America .After we agreed on exactly what I wanted he worked on finding me the best price and giving me options I never thought of. Just before I left we got together and went over the trip to see if I had anymore questions. I am very pleased with how he helped me.

Wade Moore, Amherst

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3939 days ago

If you want service, give Stephen a call. He is absolutely the best. He is most forthcoming with answers, and if he doesn't know ( but he likely does) he will find out. Very comfortable at his office, takes the time to explain, and not in any hurry to shoo you out the door. I haven't had a lot of experience with agents, but I can tell you, this is the guy for the job.

Karen McDougall, Sackville, N.B.

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3947 days ago

With little or no input from us, Heather managed to create a vacation to the Western part of Newfoundland, that we will cherish forever. What made our venture so great was the special details Heather ensured would make the trip easier for us seniors. Had there been any problems, I also knew Heather would have calmed us down and taken care of any issues. Thank You, Heather, for a wonderful vacation!

Prudence White, Malagash, NS

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3947 days ago

Dear Melanie, I want to say thank-you for yet another perfect vacation. Having you as my travel agent is like asking my best friend to plan my vacation. You know what I want even before I know it and you've tailored it for me. I appreciate all your hard work and commitment to making every vacation perfect and for your excellent customer service. A very loyal customer, Cheers Diane Pomorski

Diane Pomorski, Picton

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3949 days ago

I found Melanie Parsons to be very personable, friendly and thorough when she was booking my trip. Elaine Young

Elaine Young, Huntsville, Ontario

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3952 days ago

Melanie Parsons has been my travel agent for my past 5 trips. I enjoy her pleasant disposition. She has always gone out of her way to find us a great deal. She is thorough and helpful in getting us exactly what we ask for. I encourage all who see this to go with Melanie. I will continue to use her for my future trips. Thank you Melanie for all your help.

Sandra Petherick, Orillia, Ont

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3964 days ago

Thank you Helena for the seemless, effortless trip to Disney for our family. Your itinerary was PERFECT, and every detail from our arrival at the airport to our plans throughout the week was exactly what we wanted and more. The girls had a magical time - of course, because of Mickey and Minnie, but also because their parents weren't one bit concerned about any part of the trip. Thank you!

Nathalie Godbout, Saint John, NB

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3968 days ago

Hello Melanie, Again you have come through with flying colours with the recent personal delivery of our travels documents for another cruise. You definately know your way around the travel industry and are also responsive to your clients' needs, anticipating and suggesting options to make each journey, hotel stays and every part of the holiday arrangements successful as though it could be your own vacation. You earn your 10/10 rating each time. Thanking you again, Sincerely, Jean and Colyn Alderman

Colyn Alderman, Gravenhurst Ontario

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3986 days ago

Dear Melanie I want to thank you for all your hard work over the past few years. I wouldn't use anyone else now to arrange my family and my travel plans. In fact you are my best kept secret - part of me doesn't want to tell anyone about you in case you get too busy for us! But I'm not that selfish and the world deserves you! Yours sincerely, Diane Pomorski

Diane Pomorski, Picton, ON

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